Talk to a human
Contact VidizzyChat
One inbox, real people, replies usually within a few days — plus what you can solve yourself first.
One inbox for everything
Every question at VidizzyChat goes through a single address: [email protected]. No contact form, no phone line, no ticket portal — written threads keep both sides honest, especially with payments or personal data. Put your topic in the subject line and add whatever pins the issue down. Most messages get an answer within a few days; safety reports move ahead of the queue.
Safety concerns jump the queue
Someone threatened you, showed something illegal, or you believe a match was under 18? Start the subject line with URGENT and tell us what happened — roughly when the call took place and what the other person did or said. Mid-call, the report button matters even more — it captures the context moderators need and reaches a team staffed around the clock. For everyday habits, check the safety tips page before your next match.
Account and login trouble
Locked out, a verification email that never arrived, a profile acting strange — write from the address registered to your account so we can find you. Tell us what you tried, what the site did instead, and your browser and device. A screenshot of any error usually saves a full round-trip. Many are already solved step by step in the help center.
Coins and payments
Anything about a charge or coins should come from your registered email — include the payment date and amount. Never send card numbers: our payment processor holds those, we don't. VidizzyChat is free to start: first matches cost nothing, and longer sessions may use coins. Once we can identify the transaction, billing issues usually close within a few working days.
Appealing a report or a ban
Feel a moderation decision missed the mark? Same inbox, APPEAL in the subject line. Tell us when it happened and your side — a human re-reads the case, not the same automated check. The rules we enforce are public in the community guidelines.
Press and partnerships
Media inquiries and collaboration proposals go to the same inbox — mark the subject PRESS so it lands with the right person. We answer what we can; user data and moderation internals stay off the record.
Maybe you don't need us
Camera permissions, matching, coins, blocking — the FAQ and the help center answer these on the spot, no queue. One warning worth repeating: VidizzyChat will never email you asking for a password or full card details. If a message does, it didn't come from us.